Terms of Service

1. Acceptance of Terms

By accessing and using Agent Croww platform ("Platform"), operated by Rookus, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Platform.

These terms apply to all visitors, users, vendors, sellers, and customers of the Platform.

2. Definitions

• "Platform" refers to the Agent Croww marketplace website and services.
• "Vendor" means a registered user who lists digital products/services for sale.
• "Seller" means a registered user who promotes and sells products listed by Vendors.
• "Customer" means a registered user who purchases products/services through the Platform.
• "Products" means digital courses, e-books, templates, software, and other legitimate digital goods.

3. User Registration & Accounts

To use certain features of the Platform, you must register and create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and update your information to keep it accurate.
• Keep your password confidential and not share it with others.
• Accept responsibility for all activities under your account.
• Notify us immediately of any unauthorized use of your account.

4. Commission Structure

4.1 For Vendors

Vendors list products on the Platform at no upfront fee. Upon successful sale, the Platform deducts a commission of the sale price:

• Vendor receives: 80% of the sale price
• Platform retains: 20% (distributed as 10% to seller, 10% to platform)

4.2 For Sellers

Sellers earn commission on each successful sale they facilitate:

• Seller earns: 10% of the sale price
• Commission is credited after the cooling period and order completion

5. Vendor Obligations

• Ensure all listed products are original or properly licensed.
• Provide accurate product descriptions, images, and specifications.
• Deliver digital products promptly within the stated timeframe.
• Respond to customer inquiries within 24 hours.
• Honor refund requests as per our Refund Policy.
• Comply with all applicable Indian laws including GST regulations.
• Provide valid GST registration number for commercial sales.

6. Seller Obligations

• Promote products honestly without false claims or misrepresentation.
• Use only lawful marketing methods to promote products.
• Not engage in spam, unsolicited communications, or misleading advertising.
• Provide accurate referral tracking and not manipulate tracking systems.
• Comply with all applicable Indian laws for commission-based income.
• Provide valid PAN number for tax compliance.

7. Customer Obligations

• Provide accurate delivery and contact information.
• Pay for orders promptly and use legitimate payment methods.
• Report any issues with products immediately after purchase.
• Not share or distribute purchased digital products illegally.

8. Prohibited Activities

Users may not:

• Upload, sell, or distribute illegal, harmful, or offensive content.
• Violate any applicable Indian laws or regulations.
• Infringe intellectual property rights of others.
• Attempt to manipulate ratings, reviews, or engagement metrics.
• Create multiple accounts to circumvent restrictions.
• Interfere with the operation of the Platform.
• Engage in fraudulent activities or payment fraud.
• Sell products that violate Indian consumer protection laws.

9. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is owned by Rookus or its licensors and is protected by Indian copyright and trademark laws. Vendors retain ownership of their product content while granting the Platform a license to display and sell such content.

10. Payouts & Payments

Vendors and sellers can request withdrawal of their earnings subject to:

• Minimum withdrawal threshold (currently INR 500).
• Completion of mandatory KYC verification.
• TDS deductions as per Indian Income Tax Act 1961.
• A cooling period of 15 days from sale date for commission release.

11. Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms of Service.
• Engage in fraudulent or illegal activities.
• Receive excessive complaints from customers.
• Remain inactive for extended periods.

Upon termination, users may request withdrawal of outstanding balances within 30 days.

12. Limitation of Liability

To the maximum extent permitted under Indian law, Agent Croww and Rookus shall not be liable for:

• Any indirect, incidental, or consequential damages.
• Loss of profits, data, or business opportunities.
• Actions of third-party vendors or sellers.
• Technical failures beyond our reasonable control.

Our total liability shall not exceed the amount paid by the user in the preceding 12 months.

13. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of India. All disputes shall be resolved through:

• Good faith negotiation between parties.
• Mediation if negotiation fails.
• Arbitration under the Arbitration and Conciliation Act, 1996.
• Courts in Maharashtra, India shall have exclusive jurisdiction.

14. Grievance Redressal

In compliance with the Consumer Protection Act, 2019, we have appointed a Grievance Officer:

15. Modifications

We reserve the right to modify these Terms at any time. Changes will be notified via email or Platform announcement. Continued use after changes constitutes acceptance.